Return & Exchange Policy

In-Store Purchases

All in-store purchases are eligible for exchange only. We do not offer cash refunds or credit card reversals on in-store transactions. Items must be returned in their original, unworn condition with all original packaging and documentation within 7 days of purchase.

Online Purchases

We want you to love your jewelry. If for any reason you are not completely satisfied with your online order, you may return eligible items within 15 days of the delivery date for a refund or store credit.

To be eligible for a return, items must meet the following conditions:

  • Unworn, unaltered, and in original condition
  • All original packaging, certificates, and documentation included
  • Not resized, engraved, or modified in any way
  • Accompanied by the original order confirmation or receipt

To initiate a return, please contact us at diamonddistrict910@gmail.com or through our website contact form within the 15-day window. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to the original payment method.

Please note: Shipping costs are non-refundable. Return shipping is the responsibility of the customer. We strongly recommend using a trackable, insured shipping method as we are not responsible for items lost or damaged in transit.

Exchanges

Exchanges are available for both in-store and online purchases, subject to item availability. If the exchanged item is of greater value, the difference must be paid at the time of exchange. If of lesser value, the difference will be issued as store credit.

Layaway Program

Diamond District is proud to offer a flexible layaway program to help you own the piece you love — on your schedule.

How It Works

Down Payment: A non-refundable deposit of 10% of the total item price is required to place an item on layaway.

Layaway Duration: Standard layaway periods range from 1 to 5 months, depending on the item and agreed terms. Exceptions may be made at our discretion — please contact us to discuss your situation.

Payment Schedule: Payments can be made at any time during the layaway period. There are no penalties for paying early.

Payment Methods Accepted

  • In-store cash or card payment
  • CashApp
  • Bank transfer / wire transfer
  • Payment link (sent via email or text)

Layaway Terms

  • Items are held exclusively for you during the layaway period and will not be sold to another customer.
  • If a layaway is cancelled, the 10% deposit is non-refundable. Any additional payments made beyond the deposit will be refunded as store credit.
  • Layaway items must be paid in full before they can be taken home or shipped.
  • Diamond District reserves the right to cancel a layaway if no payment is received for 60 consecutive days.
  • Layaway is available on most items. Certain exclusions may apply.

To start a layaway, contact us in-store, by phone, or through our website. We'll walk you through everything.

Custom & Special Order Jewelry

Custom and special order pieces are crafted exclusively for you — made to your exact specifications. Due to the personalized nature of these orders, the following terms apply:

  • All custom and special orders are final sale. We do not accept returns or exchanges on custom pieces.
  • A non-refundable deposit (typically 20% of the total order value) is required to begin production on any custom order.
  • Once a custom order has entered production, it cannot be cancelled or modified.
  • Custom orders may take 2–6 weeks depending on complexity and material availability. We will provide an estimated completion date at the time of order.
  • We take great care to communicate design details, metal choices, stone specifications, and sizing before production begins. It is the customer's responsibility to review and approve all details in writing prior to production.
  • Minor variations in color, texture, and finish are inherent to handcrafted jewelry and are not considered defects.
  • If a custom piece has a manufacturing defect, we will repair or remake it at no charge. Defects must be reported within 7 days of receipt.

We are committed to creating a piece that reflects your vision. Our team will work closely with you throughout the design process to ensure your satisfaction.

Additional Policies

Sizing & Alterations

Rings and bracelets that have been resized or altered by Diamond District or a third party are not eligible for return or exchange. Please confirm your size carefully before placing your order. We recommend visiting us in-store for a professional sizing.

Jewelry Care

All jewelry should be stored properly and kept away from harsh chemicals, perfumes, and extreme temperatures. Normal wear and tear, scratches, or damage caused by improper care are not covered under any return or exchange policy.

Questions?

If you have any questions about our policies or need assistance, please don't hesitate to reach out. We're here to help.

Diamond District
📧 diamonddistrict910@gmail.com
📞 +1 (910)930-1910
🌐 diamond910.com